Return Policy
Every order is printed for you, so our policy covers print errors, damage and defects rather than change-of-mind returns.
Custom items are printed to your approved proof
Every bag and box is printed to the proof you approve. Each order carries your artwork, so we cannot take it back for a change of mind. Errors that were on the approved proof are not covered either.
What we reprint or refund
If your order arrives misprinted, damaged in transit or with a manufacturing defect, report it within 10 days of delivery with photos. We then reprint or refund the affected items.
A misprint means the printed item does not match the proof you approved.
How to report a problem
Follow these steps so we can sort it out quickly.
- Take clear photos of the affected items and the outer carton.
- Count how many pieces are affected.
- Email info@thecookiebags.com within 10 days of delivery with your name, order details and the photos.
- Keep the items until we confirm a reprint or refund.
Free design preview
Design Your Packaging
Choose a bag or box, put your logo on the real photo, pick a ribbon and send it. We reply with a free proof within one business day.
1 Pick your bag or box
2 Add your logo
Drag the logo on the photo to place it.